Shipping policy
Last updated: June 15, 2026
At Harper & Mae Brisbane, we strive to provide a smooth and transparent shipping experience for all our customers.
PROCESSING TIMES
Once an order has been placed, we require 1–3 business days to process and prepare your order for shipment.
Orders placed during weekdays are typically processed within one business day. Orders placed on Friday evenings, weekends, or public holidays may require additional processing time.
SHIPPING TIMES
Once your order has been processed and dispatched, the estimated delivery time is 5–8 business days.
Please note that delivery times are estimates and may occasionally vary due to factors outside our control, including customs processing, carrier delays, weather conditions, or peak shipping periods.
SHIPPING METHOD
All orders are shipped through our trusted logistics partners to ensure reliable and trackable delivery.
SHIPPING COSTS
We proudly offer FREE shipping on all orders.
No minimum purchase amount is required to qualify for free shipping.
ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at:
Orders can only be cancelled before they have been processed and dispatched. Once an order has been shipped, cancellation is no longer possible.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can use the provided tracking number to monitor your shipment throughout its journey.
DELAYS
While we work hard to ensure timely delivery, occasional delays may occur.
If your order has not arrived within 7 business days after the maximum estimated delivery period, please contact us with your order number at:
Our support team will investigate the issue and, where appropriate, provide a suitable resolution.
LOST OR MISSING PACKAGES
If you believe your package has been lost or has not arrived after the estimated delivery timeframe, please contact us with your order number and shipping details.
We will work directly with the carrier to investigate and help resolve the issue as quickly as possible.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
Harper & Mae Brisbane cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information supplied by the customer.
CONTACT US
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team:
🕒 Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday – Sunday: 11:00 AM – 4:00 PM (AEST)