Return Policy
Last updated: June 15, 2026
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RETURNS
Q: Can I return my order?
A: Yes. If you are not satisfied with your purchase, you may return eligible items within 30 days of receiving your order, provided the following conditions are met:
• All original parts, accessories, labels, and packaging are included and remain in their original condition.
• The item has not been damaged through misuse, excessive wear, improper handling, or negligence.
• Hygiene-sensitive items must be returned in a clean and unused condition.
• Defective or damaged products must be reported upon delivery.
• Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly supplied.
• Returns are typically processed within 7 business days after receipt and inspection.
We reserve the right to refuse returns that do not meet these conditions.
HOW TO START A RETURN
Please email:
Include:
• Your order number
• Reason for the return
• Photos of the item (if damaged, defective, or incorrect)
• Your full name
• Delivery address
Once approved, we will provide the correct return instructions and return address.
Please do not send items back to the sender's address shown on the parcel.
RETURN SHIPPING COSTS
Customer Responsibility
If you are returning an item due to:
• Change of mind
• Incorrect size selection
• No longer wanting the item
You are responsible for all return shipping costs, which typically range between AUD $30–$90 depending on your location and shipping provider.
Our Responsibility
If the product arrives:
• Damaged
• Defective
• Incorrect
We will provide an appropriate solution in accordance with applicable consumer laws.
Photo evidence may be required before a claim can be approved.
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COOLING-OFF PERIOD
Where applicable under consumer protection laws, customers may notify us of their intention to return an item within 14 days of receiving their order.
Due to our automated fulfillment process, orders begin processing immediately after placement and cannot be cancelled once dispatched.
To exercise your withdrawal request, contact:
The customer remains responsible for return shipping costs unless the return results from our error.
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ORDERS ALREADY IN TRANSIT
Once an order has been dispatched and is in transit, cancellation is no longer possible.
If you no longer wish to keep the item:
• Accept delivery of the order
• Contact us for return instructions
• Follow the return procedure outlined above
Providing tracking information for your return shipment may help expedite processing.
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REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued for the purchase price of the returned item(s).
Refunds do not include:
• Return shipping costs paid by the customer
• Additional shipping upgrades selected during checkout
Refund Method
Refunds are generally issued to the original payment method used during checkout.
Timing
Approved refunds are typically processed within 14 business days after the returned item has been received and inspected.
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GIFT CARD OR STORE CREDIT REFUNDS
Where offered and voluntarily accepted by the customer, refunds may be issued in the form of store credit, a gift card, or a discount code.
Once accepted and issued:
• The store credit, gift card, or discount code becomes the final resolution of the claim.
• It cannot be exchanged for cash.
• It cannot be refunded or replaced if lost.
• Purchases made using such store credit may not qualify for additional refunds except where required by law.
Nothing in this section affects any rights that cannot be excluded under applicable consumer protection laws.
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DUPLICATE ORDERS
In rare circumstances, duplicate orders may occur during checkout.
If this happens, please contact us immediately at:
We will review the situation and determine the appropriate resolution.
Duplicate orders are not automatically eligible for cancellation, and all standard return conditions outlined in this policy remain applicable.
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INTERNATIONAL RETURNS
Please note that approved returns are processed through our international fulfillment network.
As a result, returned goods may need to be shipped to our designated international warehouse located in Asia.
Customers are responsible for any return shipping expenses, customs fees, duties, taxes, or carrier charges associated with returning goods unless otherwise required by law or where the return is due to our error.
CONTACT US
If you have any questions regarding returns or refunds, please contact:
🕒 Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday – Sunday: 11:00 AM – 4:00 PM (AEST)